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FREQUENTLY ASKED QUESTIONS
We accept credit/debit cards via Stripe only. No Cash on Delivery (COD).
Common reasons: failed 3D Secure, insufficient funds, expired card, incorrect CVC, or issuer blocks. Try another card or contact your bank.
Yes—where carriers operate and local regulations allow. Exclusions may apply to PO boxes, military addresses, or sanctioned destinations.
After successful Stripe payment, we email access credentials and setup instructions from rentals@shopsprime.com to your checkout email.
Full refund if cancelled before access starts. Once started, rentals are generally non‑refundable; verified downtime may be credited or extended per policy.
Sharing credentials, crypto mining, DDoS, illegal downloads, or bypassing security. Violations may result in suspension without refund.
International orders may incur import duties, taxes, and brokerage fees on delivery. These are the recipient’s responsibility unless stated at checkout.