FAQs
Essential FAQs
These are the essential FAQs for shopping and renting on shop Sprime. They cover Stripe payments, worldwide shipping, 14‑day returns, warranties, and Remote Gaming PC rentals delivered by email.
Ordering & Payments
Which payments do you accept?
We accept credit/debit cards via Stripe only. No Cash on Delivery (COD).
When will my card be charged?
Physical goods: when your order is confirmed for dispatch. Rentals: upon access confirmation.
Why was my payment declined?
Common reasons: failed 3D Secure, insufficient funds, expired card, incorrect CVC, or issuer blocks. Try another card or contact your bank.
Can I get an invoice in my company name?
Yes. Email support@shop-sprime.com with company name, address, and VAT/Tax ID if applicable.
Shipping & Delivery (Worldwide)
Do you ship worldwide?
Yes—where carriers operate and local regulations allow. Exclusions may apply to PO boxes, military addresses, or sanctioned destinations.
How long does delivery take?
Domestic (within seller country): 2–5 business days after dispatch. Regional: 3–7 days. International: 5–12 days depending on customs.
How much does shipping cost?
Calculated at checkout by weight, dimensions, destination, and service level. Free‑shipping promotions appear in cart when available.
Do I get tracking?
Yes. We email a tracking link once shipped. First scans can take up to 24 hours.
Tracking stalled or shows delivered but missing?
Contact support@shopsprime.com with your order number so we can investigate with the carrier.
Returns & Refunds
What is your return policy?
Physical products can be returned within 14 calendar days of delivery in like‑new condition with all original packaging and accessories.
How do I start a return?
Email support@shop-sprime.com with your order number, reason, and photos/video. If eligible, we’ll issue RMA instructions.
Who pays return shipping?
If it’s our error or verified DOA/defect, we cover it. Otherwise, the customer pays (use a tracked/insured service).
When will I receive my refund?
After inspection (2–4 business days), refunds go back to your original payment via Stripe. Most banks post within 5–10 business days.
What items are non‑returnable?
Activated software/digital keys, opened consumables (e.g., thermal paste), severely used/damaged items, and items missing serial labels.
Warranty & Authenticity
Are your products new and authentic?
Yes. We source from reputable distributors. Packaging and serial labels must remain intact for returns/warranty.
Do items have a manufacturer warranty?
Many electronics include brand warranties. We may direct you to an authorized service center for faster support.
Item is DOA/defective out of the box—what now?
Contact us within 7 days with photos/video. After verification, we’ll arrange a replacement or refund.
Remote Gaming PC Rentals
How do rentals work?
After successful Stripe payment, we email access credentials and setup instructions from rentals@shopsprime.com to your checkout email.
When will I get access?
Within 1–3 working hours during business hours (Mon–Sat, 09:00–18:00, store local time). Orders outside hours are prioritized next business day.
Can I cancel a rental?
Full refund if cancelled before access starts. Once started, rentals are generally non‑refundable; verified downtime may be credited or extended per policy.
What’s prohibited on rentals?
Sharing credentials, crypto mining, DDoS, illegal downloads, or bypassing security. Violations may result in suspension without refund.
Minimum requirements?
Stable broadband, a modern computer, and (if required) the rental client. Wired or low‑latency Wi‑Fi recommended.
Duties & Customs
Will I pay customs/taxes?
International orders may incur import duties, taxes, and brokerage fees on delivery. These are the recipient’s responsibility unless stated at checkout.
Can you undervalue or mark as a gift?
No. We must declare shipments accurately to comply with customs laws.
Compatibility & Power
Will this component work with my system?
Check socket/chipset, form factor, RAM support, PSU wattage, and case clearance. Share your parts list and we’ll help verify.
What about power/plug standards?
Verify voltage/plug in your country. Some PSUs/chargers support multiple standards; adapters may be required.
Support & Contact
How fast do you reply?
During business hours, we usually reply within a few hours. Rental emails are prioritized while a session is active.
Best way to contact you?
• Orders & Store / Remote Gaming Rentals / Billing & Invoices: support@shop-sprime.com
Business Name: B.M.O.K
Phone/WhatsApp: +44 7367 06 1945
Hours: Mon–Sat, 09:00–18:00 (Store Online time)
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA