Privacy Policy
Privacy Policy
This Privacy Policy explains how shop Sprime (“we”, “us”, “our”) collects, uses, and protects personal information when you visit our website, purchase products, or use our Remote Gaming PC rental services. We process data in accordance with applicable laws and adopt global best practices for privacy and security.
By using our site and services, you agree to the data practices described in this Policy.
1) Who We Are
shop Sprime operates an e‑commerce store for electronics and a digital rental service for Remote Gaming PCs.
- Website: https://shop-sprime.com
• Orders & Store / Remote Gaming Rentals / Billing & Invoices: support@shop-sprime.com
Business Name: B.M.O.K
Phone/WhatsApp: +44 7367 06 1945
Hours: Mon–Sat, 09:00–18:00 (Store Online time)
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
2) Information We Collect
- Account & Order Data: name, email, phone, billing & shipping addresses, order details, support messages.
- Payment Data: handled by our payment processor (Stripe). We do not store full card numbers.
- Technical Data: IP address, device/browser info, cookies, analytics identifiers, log data.
- Rental Data: selected plan, session times, limited performance & connection diagnostics for troubleshooting and anti‑abuse.
3) How We Use Your Information
- To process and fulfill orders and rentals, provide invoices and confirmations.
- To provide customer support and respond to inquiries.
- To personalize content, improve site performance, and prevent fraud/abuse.
- To send service emails (order status, rental credentials, important notices). Marketing emails are sent only with consent and always include an unsubscribe option.
4) Legal Bases for Processing
Where required (e.g., GDPR regions), we process data under the following legal bases:
- Contract: to provide products/services you request.
- Legitimate interests: to secure our services, prevent fraud, and improve user experience.
- Consent: for optional cookies/marketing communications.
- Legal obligation: to comply with tax, accounting, and regulatory requirements.
5) Payments via Stripe
We use Stripe to process credit/debit card transactions. Stripe collects and processes your payment information in accordance with its own privacy policy. We do not store full card numbers.
Data shared with Stripe can include: purchase total, currency, billing details, and device/anti‑fraud signals.
6) Cookies & Similar Technologies
We use essential cookies to enable core site functions (secure checkout, account login). With your consent, we may use analytics and performance cookies to understand usage and improve our services.
- Essential: required for site functionality and security.
- Analytics: to measure traffic and usage (aggregated).
- Preferences: to remember settings such as language or currency.
You can manage cookies via your browser settings or our cookie banner where available. Disabling certain cookies may affect functionality.
7) Analytics & Communications
- Analytics: We may use privacy‑friendly analytics to understand aggregated usage and performance.
- Service communications: order confirmations, rental credentials, security notices.
- Marketing communications: sent only with consent; you can opt out anytime using the unsubscribe link or by contacting us.
8) Sharing & Disclosure
We share information with trusted providers only as needed to operate our services, for example:
- Payment processing (Stripe)
- Shipping & logistics partners (for physical orders)
- Cloud hosting and customer support tools
- Fraud prevention and security services
We do not sell personal data.
9) International Data Transfers
We operate worldwide. When transferring data internationally, we implement appropriate safeguards (such as standard contractual clauses) to protect your information according to applicable laws.
10) Security
We apply reasonable technical and organizational measures (encryption in transit, access controls, least‑privilege, monitoring) to protect personal data. No system is 100% secure; we encourage strong passwords and account hygiene.
11) Data Retention
We retain data only as long as necessary for the purposes described in this Policy: typically for the duration of your account/order, plus the period required for legal, tax, and auditing obligations. Diagnostic rental logs may be retained for a limited time for security and troubleshooting.
12) Your Rights
Depending on your location, you may have rights over your personal data, such as the right to access, correct, delete, restrict, or object to processing, as well as portability. You can exercise these rights by contacting us at support@shopsprime.com. We may need to verify your identity before responding.
You also have the right to withdraw consent where processing relies on consent (e.g., marketing cookies) and to lodge a complaint with a supervisory authority.
13) Children’s Privacy
Our services are not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us to request deletion.
14) Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Revisions will be posted on this page with an updated “Last updated” date. Significant changes may be communicated by email or site notice.
15) Contact Us
Questions or requests regarding privacy?
• Orders & Store / Remote Gaming Rentals / Billing & Invoices: support@shop-sprime.com
Business Name: B.M.O.K
Phone/WhatsApp: +44 7367 06 1945
Hours: Mon–Sat, 09:00–18:00 (Store Online time)
Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA